Organizational Culture and Performance of Commercial Banks in Kogi State

Abstract

The banking industry plays a pivotal role to the socio-economic development of Nigeria and Kogi State in particular. However, its operational efficiency as well as how it meets stakeholder’s expectation largely depends on its cultural values, norms, ethics, leadership and innovativeness. This study titled organizational culture and performance of commercial banks in Kogi State is written to examine how performance of commercial banks is influenced by organizational culture. The study adopts descriptive research design and reached respondents who are employees selected commercial banks in Kogi State. The Godden sample size statistical technique was adopted in determining the sample size. More so, the descriptive statistics adopted in analyzing data were mean and standard deviation while hypotheses were tested using multiple regression. The study revealed that a significant positive relationship exist between organizational culture and performance of commercial banks in Kogi State. The study recommends that organizational cultural practices such as innovativeness, bureaucratic culture and leadership be strategically integrated and be consciously retain to enable the banks enhances their performance while periodic training be carried effectively in order to retain service delivery, operational efficiency and meeting stakeholders expectation.

Keywords: Culture, Performance Commercial Banks, Innovative culture.