Managing University Education with Emerging Technologies for Quality Service Delivery during Post COVID-19 Pandemic era in Public Universities in Cross River State, Nigeria

Abstract

This study surveyed the effect of managing university education with emerging technologies on quality service delivery among academics during post COVID-19 Pandemic era in public universities in Cross River State, Nigeria. To achieve this purpose, a correlational survey research design was adopted, a research question was raised and two null hypotheses were formulated to guide the study. The population of the study comprised 4,772 academic staff from two public Universities in Cross River State, Nigeria. Stratified and proportionate sampling technique was used to sample 400 academic staff and used for the study. The instrument used for data collection was a questionnaire titled: Managing University Education with Emerging Technologies and Quality Service Delivery Survey (MUEETQSDS). The instrument was validated and reliability was established through Cronbach Alpha analysis which yielded .91 hence indicating high internal consistency in achieving the purpose of this study. Data collected were analyzed using Pearson’s product moment correlation statistic. The findings revealed that managing emerging technologies in terms of virtual and augmented reality were significant correlates of quality service delivery among academics in terms of teaching delivery, research publication and project supervision in public Universities during post COVID-19 Pandemic era in Cross River State. Based on the findings and discussion, conclusions were made. It was therefore recommended among others that educational administrators should ensure the provision of relevant infrastructures to facilitate the adoption and integration of emerging educational technologies. Also, there should be an increased budgetary allocation for educational institutions to improve their capacity to acquire, implement, upgrade and maintain emerging technologies for academic staff quality service delivery in public universities in Cross River State.