Cloud Based Computing and the Performance of Deposit Money Banks in Kogi State North-Central Nigeria

Abstract

This study examines cloud-based computing and performance of Deposit money banks in Kogi State North-central, Nigeria. The objective of the research is to examine the extent to which cloud-based computing enhances performance of deposit money banks in Kogi state. The study specifically, examines the relationship between top management support and perceived usefulness, organizational competency and perceived ease of use, intention to use and service quality of deposit money banks in Kogi state. The population of the study is 1318 which cut across the four deposit money banks in Kogi state. However, considering the large size of the population the study adopted the Godden sample size statistical formula to reach respondents numbering 259 through a structured questionnaire but only 226 respondents completed and returned their questionnaire given 87 % retrieval rate. Pilot study was conducted using a test re-test method with the help of two trained research assistants and tested using Cronbach alpha to establish the reliability of the instrument. The data were analyzed using a five point’s likert scale and hypotheses tested using simple linear regression. The research revealed that are significant positive relationship between top management support and perceived usefulness, organizational competency and perceived ease of use, intention to use and service quality. The study therefore recommends that deposit money banks in Kogi state should not only sustain its cloud-based computing strategies but should carryout periodic review in order to make its services have competitive edge thereby improving performance towards serving its clients with the global best practices. Additionally, cloud-based computing techniques adopted by these deposit money banks should emphasis on innovative techniques that is not only targeted at meeting immediate needs of firms and other stakeholders but strategically ensure that employees of the banks are trained to enable them provide services strategically to meet the dynamics associated with banking practices that would guarantee sustained improved performance. Finally, government and other relevant regulatory bodies should ensure that banking operations are strictly monitored with the view to ensuring continuous adherence to business ethics in banking operations as this measure would build the confidence of stakeholders especially the banking public thus putting these banks on a sound footing towards improved performance and customers’ satisfaction.

Keywords: Cloud, Computing, Bank, Performance