Empirical Model of Psychological Intervention for Effective Management of the Relationship between Occupational Stress and Organisational Citizenship Behaviour

Abstract

Introduction: It is a documented fact that occupational stress is widespread worldwide. Moreover, there are clear signs of many variables that affect employees, which are most likely to cause severe occupational stress, and this, in turn, could negatively affect employees and organisational ability to perform. The study aimed at investigating psychological capital and emotional intelligence as moderators in the relationship between occupational stress and organisational citizenship
behaviour among graduate employees in Nigeria, in a bid to develop an empirically tested psychological intervention model. Methods: The study adopted the positivist explanatory cross-sectional (survey) research design to systematically sample opinions of 1,532 male and female graduate employees across the various sectors of the Nigerian economy, using a structured and validated questionnaire, and the Statistical Package for the Social Sciences (SPSS); and version 23 of the Analysis of Moment Structure (AMOS) to analyse data collected.
Results: The results showed that there was a weak positive relationship between occupational stress and organisational citizenship behaviour. Psychological capital and emotional intelligence significantly, jointly and independently moderated the relationship between occupational stress and organisational citizenship behaviour.
Conclusion: The hypothesized model of psychological intervention was empirically confirmed effective for managing occupational stress and promoting organisational performance.