Data Governance in the Public Sector: Enhancing Accountability and Service Delivery

Abstract

This study examines the critical role of data governance in enhancing accountability and service delivery within public sector organisations. As governments worldwide increasingly embrace digital transformation, the effective management and governance of data has become paramount to achieving organisational efficiency, citizen trust, and democratic accountability. Through a comprehensive analysis of contemporary literature and emerging frameworks, this study explores how robust data governance mechanisms can bridge the gap between technological advancement and public sector performance. The research reveals that organisations implementing comprehensive data governance frameworks experience significant improvements in service delivery quality, transparency, and citizen satisfaction. However, challenges remain in areas of technical infrastructure, workforce capacity, and regulatory compliance. The findings suggest that successful data governance implementation requires a holistic approach encompassing technical, organisational, and policy dimensions. This paper contributes to the growing body of knowledge on digital governance by providing practical insights for public sector leaders and policymakers seeking to leverage data as a strategic asset for improved public service delivery.