Investigation of the User’s Perception and Maintenance Culture of the Mobolaji Johnson Ebute Meta Train Stations
Keywords:
Mobolaji Johnson Train station, User perceptions, Maintenance culture, commuters’ satisfaction, Infrastructural sustainabilityAbstract
This study conducts an in-depth analysis of user experience and maintenance protocols at the Mobolaji Johnson Ebute Meta Train Stations with the objective of discerning insights to augment service quality and ensure infrastructure sustainability. Commuters' perceptions are systematically evaluated using methodologies including surveys, interviews, and direct observations, with a focus on evaluating safety, hygiene, accessibility, and holistic satisfaction levels. Concurrently, an exhaustive examination of the maintenance ethos prevalent within the stations is undertaken to discern strengths, weaknesses, and potential avenues for improvement. By amalgamating user feedback with maintenance strategies, this research endeavors to foster a more user-centric paradigm in the management of transportation infrastructure and urban development initiatives.