Organizational Dispute Management Strategy and Performance of Deposit Money Banks in Anambra State, Nigeria

Abstract

The study investigates the effect of Organizational Dispute Management Strategy and Performance of Deposit Money Banks in Anambra State, Nigeria. The specific objectives were to ascertain the effect of openness on customer satisfaction and to determine the effect of equity on branch expansion. The independent variable is Organizational dispute management strategy its proxies are openness and equity while the dependent variable is performance and its proxies are customer satisfaction and branch expansion. The study adopted descriptive survey research design and data were collected from respondents numbering 330 with the aid of a structured questionnaire. Data were analyzed using descriptive statistics of frequency table and percentages, mean and hypotheses were tested using Pearson product moment correlation coefficient at 5% level of significance with the aid of Statistical Package for Social Sciences (SPSS version 23. Findings revealed that there is a significant effect of organizational dispute management strategy on performance. The study therefore concludes that all the two proxies showed significant positive effect. Premised on the findings, the research concludes that Organizational dispute management is crucial for the performance of deposit money banks as it directly affects various aspects of their operations and overall success. The study therefore recommends that Organizations should be transparent enough to customers and employees so as to gain the trust and satisfaction of customers.