Knowledge Management and Performance of Selected Oil Servicing Firms in Delta State, Nigeria

Abstract

This study explores knowledge management and performance of selected oil servicing Firms in the Delta State, Nigeria. The specific objectives were to ascertain the degree of relationship between knowledge conversion and product performance and access the measure of relationship that exists between knowledge sharing and net profit of selected oil Firms in Delta State, Nigeria. Research questions were developed in line with the specific objectives and the hypotheses. This study employed descriptive survey research design. Data were collected using structured questionnaire, and analyzed with Pearson Product Moment Correlation Coefficient. The findings revealed that all the different variables of knowledge management capabilities were significantly related with organizational performance of the oil servicing firms, which indicate a positive influence on servicing firm performance in Delta State Nigeria. The study therefore concludes that performance of oil serving firms in Delta State was dependent and sensitive to knowledge management practices, knowledge conversion, knowledge sharing. The study therefore recommended that managers of all the selected oil servicing Firms need to adopt proper knowledge management capabilities because they are the sources of power and influence in the hand of employers when tailored towards better performance. Finally, the chief executive officers of these firms need to adopt strategies and structures to rapidly evolve the changing environments for efficient performance.