Business Process Reengineering and Performance of Manufacturing Firms in North- Central Nigeria

Abstract

This study on business process reengineering and performance of manufacturing firms in North-central Nigeria is written to examine the effect of business process reengineering on performance of manufacturing sub-sector in North-central Nigeria. The study adopts a descriptive research survey design. Pilot study was conducted using a test retest method and tested using Cronbach alpha to establish the reliability of the instrument. Validity of the instrument was also tested. Again, population of the study is 6283 which cut across the six states in the North-central region of Nigeria and the Federal Capital Territory. However, considering the large size of the population the study adopts Godden sample size statistical formula to reach respondents numbering 361 through a structured questionnaire but only 287 respondents completed and returned their questionnaire given 80% retrieval rate. The statistical tools used comprised descriptive and inferential statistics and hypotheses tested using linear regression analysis. Finding revealed that there is a significant positive relationship between work process innovation and firm performance (r = .795, p-value <0.05). In view of the finding, the study concludes that there is a significant positive relationship between business process reengineering and performance of manufacturing firms in North-central Nigeria. Premised on the finding the study therefore recommends that business process reengineering techniques specifically work process innovation be improved and periodic review be carried out in order to improve firms’ performance.