International Journal of Public Administration and Management Research

Digital Literacy in the Context of Small and Medium Enterprises (SMEs): A Performance Dynamics

Chidinma Benedicta Umetiti — 2025-01-09

The rapid technological change and the need for businesses especially small and medium enterprises (SMEs) to follow up this change necessitated this study to examine the relationship existing between digital literacy and the performance of SMEs in Southeast Nigeria as a broad objective. The study was anchored on the Diffusion of Innovation Theory. The population of the study was 1321 SMEs, and the sample size was 289. A structured questionnaire was the instrument for data collection, and it was subjected to both validity and reliability tests. Data were analyzed using a combination of descriptive and inferential statistics and the hypothesis was tested at a 5% level of significance. The findings revealed that there was a statistically significant positive relationship exists between social media engagement and operational efficiency in SMEs in Southeast Nigeria and that a 61% change in the dependent variable is as a result of changes in the independent variables (R = .778, R-Square = .605, F statistics = 371.545, P-value < .05). The study concluded that digital literacy has a statistically significant relationship with performance of SMEs in Southeast Nigeria. Therefore, it was recommended among others that business owners/managers should deploy every means necessary to see that their businesses operate to a certain level of digital literacy to prevent cyber-attacks and create a free workflow in the business.

Change Management and the Performance of Abuja Electricity Distribution Company, Kogi State, Nigeria

Felicia Ajanigo Odekina — 2025-01-14

This research on change management and the performance of Abuja Electricity Distribution Company with a particular focus on Kogi East Zonal office is carried out to examine the extent to which strategic and operational changes enhance the performance of the company in the studied area. The study adopts a research survey design. The researcher distributed a 20 items questionnaire designed in a 5 Likert form and distributed to 240 respondents determined using the Godden sample size statistical formula. However, out of the total questionnaire distributed numbering 240 only 194 were duly completed and returned giving a retrieval rate of 81%. The research instrument was subject to reliability test using Cronbach Alfa statistical test. The data were analyzed using mean and standard deviation with any mean value of 3.00 as criteria for acceptance. The hypotheses were tested using Pearson Product Moment Correlation Coefficient with a level of significance of 0.05 (5%). The findings revealed that strategic change enhances the performance of Abuja Electricity Distribution Company again, that operational change enhances the performance of Abuja Electricity Distribution Company. Based on the findings, this research therefore concludes that for AEDC to achieve its objectives, the culture of organizational development must be incorporated into the company in solving problem and ability to withstand likely variations in the business terrain.

Leveraging Artificial Intelligence (AI) For Business Sustainability: A Small and Medium Scale Enterprises Dimension

Ugwuanyi Stephen Chigozie — 2025-01-14

Small and Medium Scale Enterprises in Nigeria encounter persistent difficulties transitioning to sustainable models, mostly due to constrained resources and volatile environmental conditions. Hence, this study examined how leveraging AI for sustainable SME dimensions can improve the sustainability of SMEs' market share in resource-constrained environments. The main aims were to assess the correlation between AI-driven climate forecasting and the sustainability of market share and to investigate the extent of the relationship between AI-facilitated resource allocation and sustainable market positioning. A survey study design was utilised to collect data from a sample of 10 chosen SMEs in the region's hospitality industry. The study employs multiple regression analysis to investigate the predictive efficacy of AI technologies in facilitating sustainable practices. The findings demonstrate a robust positive association between AI climate prediction and market share sustainability (r = .890, p < .001), as well as between AI resource allocation and sustainability (r = .867, p < .001). The findings indicated that the implementation of AI can substantially enhance market resilience by allowing SMEs to predict environmental effects and optimise resources efficiently. In conclusion, utilising AI technologies offers a feasible approach for SMEs aiming to adopt sustainable practices despite budgetary limitations. It was advised, among others, that to improve the sustainability of market share through AI-driven climate forecasting, Travel and Tour Agencies in Anambra State should invest in or collaborate with suppliers of predictive climate analytics software.

Human Resource Management Practices and Employee Performance in Prince Abubakar Audu University, Anyigba, Kogi State, Nigeria

Daniel Oguche — 2025-01-18

The study examined the impact of human resource management practices on the performance of Prince Abubakar Audu University, Anyigba. The study adopted descriptive research survey design and data were collected using primary data. The respondents were reached using a 12 items structured questionnaire designed in a five points Likert scale. However, out of the total number of questionnaires distributed only 312 but only 248 were duly completed and returned giving a retrieval rate of 79%. The data were analysed using descriptive statistical techniques, mean and standard deviation was the major descriptive statistical technique used while two hypotheses were tested using simple linear regression. Findings revealed that, there is a significant relationship between recruitment and job satisfaction of employees in the university. The findings also revealed that there was a significant effect between employee training and employee efficiency. Premised findings, it can be concluded that there is a significant positive relationship between human resource management practices and employee performance in Prince Abubakar Audu University, Anyigba. it was recommended that employee recruitment and should not only be sustained but it should be intensified and it should be carried out through the merit system.