Effect of Revenue Collection Strategies on Service Delivery in Zanzibar Urban Municipality

Abstract

Abstract

The main idea of this study is to examine the Effect of Revenue Collection strategies on service delivery in Zanzibar Urban Municipality. A total of 235 sample size was used in the study. A survey questionnaire was used as a method of data collection and multiple regression analysis was used to analyze the collected data. The result indicated that the Source of Revenue variable is statistically significant at the 0.05 significance level, as the t-value exceeds the critical value of 2.0 (assuming a two-tailed test). The coefficient for Reforms and Modernization is 0.294. This suggests that for a one-unit increase in Reforms and Modernization, the "service delivery is expected to increase by 0.294 units, holding other variables constant. The t-value of 2.096 is greater than the critical value of 2.0, indicating that the variable Reforms and Modernization is statistically significant. The study offers actionable recommendations for municipal administrators to enhance service delivery for the urban populace. Zanzibar Urban Municipality should strive to diversify its sources of revenue beyond rent, fees and fines. Zanzibar Urban Municipality continues investing in comprehensive digitalization efforts for revenue collection operations and Zanzibar Urban Municipality should ensure that the revenue enhancement plan is closely aligned with the municipality's service delivery priorities.