Maximizing E-Governance in Handling Work Related Stress on Service Delivery in the Covid-19 Era

Abstract

The strength of any organization largely depends on her workforce but work load related stress can affect the effectiveness of such organization. Effective and efficient service delivery is always the hallmark of every establishment, the last quarter of 2019 globally can best be described as an era of "new normal" in the history of mankind, the discovery of the dreaded corona Virus (Covid-19) in the city of Wuhan China created another lifestyle in human relations. This pandemic has changed everything that concerns human interaction in the entire globe ranging from; health to transportation, communication, teaching, learning, and the act of governance. The study relied on content analysis and review of extant literatures. The study revealed among other things that work related stress negatively affect service delivery in various Institution Public or Private. The study concluded that work related stress increased in government agencies due to restriction of movement and Government order that worker from grade level 1- 9 should work from home. The private sector surmounted the challenge due to the existing mechanism in place especially the use of Information communication technology (ICT) to drive their activities. The study recommends that the government needs to invest on broadband network to increase internet penetration in the country. The Management needs to device a method of obtaining feedback from their workers regarding the work situation so as to be able to redesign jobs to enhance job performance and effectiveness.