Human Capital Development and Service Delivery in Benue State Universal Basic Education Board Makurdi, Nigeria

Abstract

The study examined human capital development and service delivery in Benue State Universal Basic Education Board Makurdi, Nigeria. The study was guided by two specific objectives. Two research questions were raised and answered by the study while two hypotheses were formulated and tested. The study adopted a descriptive survey research design. The population of the study consists of 79 employees of the Universal Basic Education Board Makurdi. The study used questionnaire as instrument for data collection. The instrument was subjected to face and content validity. Cronbach alpha method was used to establish the internal consistency of the questionnaire items which yielded a reliability coefficient of 0.82. Data collected for the study were analyzed using a descriptive statistics, precisely the mean (real limits of number) and standard deviation to answer the research questions while the Pearson Product Moment Correlation Coefficient was used to test the hypotheses at a 0.05 level of significance. The findings of the study revealed that human capital development has a positive significant relationship with quality of service delivery, and quantity of work produce in the Benue State Universal Basic Education Board Makurdi. The study recommended among others that Benue State Universal Basic Education Board Makurdi should set up a human capital development programmes and policies that are capable of raising the skills, morale and performance of employee that would guarantee quality service delivery.