Assessment of the Effects of Technical Skills on Water Service Delivery in Meru County, Kenya

Abstract

Water service delivery is a critical component of public infrastructure that significantly impacts health, economic development, and overall quality of life. In Meru County, Kenya, the efficiency and effectiveness of water service delivery have become a focal point of concern for both residents and policymakers. One of the key factors influencing this vital service is the level of technical skills possessed by those responsible for water management and infrastructure maintenance. This study aimed to explore the correlation between technical skills and the quality of water service delivery in Meru County, examining how expertise in areas such as engineering, project management, and maintenance practices can enhance the reliability, accessibility, and sustainability of water resources. The research adopted a descriptive approach, targeting a population of 31,933 households in Meru County. The sample size was determined using Slovin's formula, with a census for County officials, department managers, NGO managers, development partners, and MEWASS and IMETHA officials. Simple random sampling was employed for household heads, resulting in a sample size of 395. Data collection was conducted using questionnaires for primary data, and the analysis utilized both descriptive and inferential statistical methods. The data collected were analysed using frequencies, as well as descriptive and inferential statistics. Descriptive metrics included frequencies, percentages, means, and standard deviation. The inferential analysis involved correlation and multiple regression analysis. The results indicated that technical skills were crucial factors influencing water service delivery. The researcher suggests that PPP management should ensure they procure the most cost-effective technical expertise in fields where required for the corporation’s projects to achieve high output levels.

Keywords: Technical skills, Water Service, Public Value, Delivery, Public-Private Partnership